logo
Are you ready to take the next step? 0845 055 8203  
 
 
 
spacer
line
 
Who We Are
 
1
A team that mean business

Creating the right message:-
Creating the right selling message by communication of value will make the breakthrough to make the difference between you, your competitors and allow educated buyers to know you are the right people to do with business.

We start by recording hundreds of calls, filming real-time sales interactions, anonomizing these with a University researcher and analyzing the findings with a leading authority in Conversational Analysis

We then look for the words to make the customer journey a better one and to protect your pricing and margins. In other words, we look at the fact and not just great stories. By holding university based workshops your sales teams have something of value to articulate and we then follow up with our skiills – to deliver your selling message to prospects and customers with the right power and impact.

Our goal is to equip your salespeople with messaging techniques to create value by generating a buyer to have vision through your staff asking the questions that make for a compelling discussion.

Being good is not good enough
From the very first time a prospective customer makes contact with a business they are having an experience with that organisation.

Being good is no longer good enough and being legendary is the only way to get huge marketshare

We look at touch points to see if you delight or disappoint customers. If the prospective customer decides to use another organisation’s products or services, then you might have got something wrong. If the prospective customer becomes a customer we check the level of relationship success by the follow up to valle that customer’s needs. We see the customer as a prospect after the point of purchase being made  

Customer experience improvement
It is a reality of life that all customers have experience and the only question is was it great or not

At each and every interaction the customer forms an impression of the organisation and every single interaction creates a potential point of failure. Customer dissatisfaction comes from interactions the customer deems unnecessary and from interactions the customer deems inappropriate or unsuccessful. Under these circumstances, it is the customer alone who has the power to decide the necessity, appropriateness and success of each interaction.